Enhancing CX by embracing technological trends in long-term insurance
Keneilwe Gwabeni, CIO at Assupol Holdings, says the integration of technology is an important catalyst for reshaping customer experiences. Gwabeni adds that as the insurance industry navigates evolving consumer demands and digital transformations, harnessing technology trends has become indispensable for insurers striving to foster lasting relationships with clientele. Traditionally, the long-term insurance sector in South…